Rewards/Loyalty FAQ's

The below FAQ’s regarding the Loyalty Rewards Program may be updated by Africology from time to time, so please refer to the FAQ’s regularly for updates.

1. How long does my rewards status (VIP Tier) last?

Once you have unlocked an Africology VIP tier status, you will be in that tier for one year from the date you unlocked it. Make sure to keep interacting with our program to maintain your status (or even move up a tier)!

2. Can I use more than one reward in a purchase?

Only one discount code can be applied at a time-reward coupons are applicable to orders over R500.00 excluding sale and promotional items.

3. When do my points expire?

Your points will expire after one year of inactivity. Inactivity includes not interacting with our program i.e., redeeming points, placing an order, etc.

4. What can I use my rewards coupon(s) towards?

All rewards coupons require a minimum spend of R500 and excludes any sale/promotional items. Offer codes cannot be redeemed for cash or any cash equivalent; no substitutions or credits permitted.

5. Can I use my Africology Rewards in-store?

The Africology Rewards program is for exclusive use on the Africology Online Store.

6. How do I review a product?

A review request will be sent a week after ordering your Africology product. All Africology Reviews are verified and made by actual Africology shoppers.