Q. Are shipping costs included in the price?
A. All of our local South African based orders enjoy a flexible delivery rate for all orders under R600. Any orders over R600 in value will enjoy FREE DELIVERY. Please note that Africology makes use of third party courier companies and all tracking information will be supplied as soon as your order is dispatched. We recommend contacting the relevant courier directly in order to get real time results however our team is here to assist you.
Q. Do you ship outside of the South Africa?
Africology ships to an ever growing international audience. Africology makes use of DHL express shipping and your shipping rates are automatically calculated upon checkout based on your product selection and accompanying weights and dimensions. Please note that depending on your location there may be additional duties/customs payable.
Q. What Shipping methods do you offer?
A. We have a standard courier delivery being 3-5 days for local orders and 2 weeks for international orders. If you have special requirements please contact us and note that extra charges may be added to your order.
Q. How long does it take to get my shipment?
A. If your product is available immediately, shipment will take 3-5 days.
Q. If I order my product today, when will it ship?
A. Much of the Africology range is hand crafted in small batches to ensure optimum product efficacy and overall care for each product. With that in mind we do our best to follow a 4-7 day lead time from date of purchase to dispatch, excluding courier delivery timeframes.
If you’re not happy with your order, please do let us know – we’ll always try to help you if we can.