FAQ
Is Africology natural?
Africology has a deep routed belief which goes against the use of chemicals such as parabens, propylene glycol and other synthetic materials all together. Instead we capture the intelligence of nature in order to create products which are results driven.
How long will my Africology products last?
Here at Africology we understand the art of preservation with natural ingredients. We do so responsibly, and with this approach we have managed to extend our shelf life to 24months unopened. Stored out of direct sunlight and away from heat exposure. Once opened we suggest you use your product within 6 months.
Where is Africology produced?
All Africology products are produced in South Africa. Africology proudly endorses the use of indigenous ingredients such as Aloe, Rooibos, Marula and African potato.
Does Africology have any certification for their products?
All Africology products are manufactured to the highest standards in an Iso-Certified laboratory. Furthermore all Africology products have undergone intensive testing by independent, internationally recognised testing laboratories. All products have been DERMATOLOGICALLY tested, ALLERGY tested and TOXICOLOGICALLY tested and have passed with flying colours.
Does Africology test their products on Animals?
Africology strongly disagrees with the practice of animal testing, so much so that all of our dermatological testing is performed upon human test subjects with prior consent.
How long until I begin seeing results from my Africology products purchased?
Keeping in mind that Africology is a natural product, free from harsh chemicals, the initial period for the visible results vary from immediate effects, from two weeks up to a month depending on the specific product and your previous choice of product. However all Africology products will get to work immediately, penetrating the upper dermis, flushing out toxins, boosting the skins natural immune system and restoring balance.
Are shipping costs included in the price?
All of our local South African based orders enjoy a flexible delivery rate for all orders under R700. Any orders over R700 in value will enjoy FREE DELIVERY. Please note that Africology makes use of third party courier companies and all tracking information will be supplied as soon as your order is dispatched. We recommend contacting the relevant courier directly in order to get real time results however our team is here to assist you.
Do you ship outside of the South Africa?
Africology ships to an ever growing international audience. Africology makes use of DHL express shipping and your shipping rates are automatically calculated upon checkout based on your product selection and accompanying weights and dimensions. Please note that depending on your location there may be additional duties/customs payable.
What Shipping methods do you offer?
We have a standard courier delivery being 3-5 days for local orders and 2 weeks for international orders. If you have special requirements please contact us and note that extra charges may be added to your order.
How long does it take to get my shipment?
If your product is available immediately, shipment will take 3-5 days.
If I order my product today, when will it ship?
Much of the Africology range is hand crafted in small batches to ensure optimum product efficacy and overall care for each product. With that in mind we do our best to follow a 4-7 day lead time from date of purchase to dispatch, excluding courier delivery timeframes.
How long has Africology been around?
Africology has been on the market for well over 10 years; the brand itself however had been in conceptualisation stages and production for up to 15 years.
Can I return or exchange my order?
Please refer to our returns policy here; https://africologyspa.com/pages/returns-and-refund-policy
Product Disclaimer
Before you purchase or use any of our products, we recommend that you consult your medical practitioner should you not be sure of any of our active ingredients. We only use ingredients that have been approved by a toxicologist to ensure safety and efficacy. Our formulations are further tested by a dermatologist on human skin to ensure it is hypoallergenic and gentle on the skin. While we have made every effort to ensure that our products, treatments and formulations meet the highest safety standards, Africology will not be responsible to you or any third party for any claim, damage, injury or loss that may result from the failure to use the product as intended. Africology makes no medical claims as to the benefits of the product to improve the general health of individuals, and does not endorse the use of any of our products in general, for medical use.
