Returns & Refund Policy

At Africology, our customers are at the heart of everything we do. We deeply value your trust and loyalty. Your satisfaction and wellbeing are our top priorities, and we're always here to assist and support you. Please refer to the below terms and conditions relating to our returns policy for further guidance.

Defective Products

If your product is defective (e.g., leaking, faulty pump/nozzle), contact us within 7 days of receiving said product(s).
Call: +2711-791-6890 or Email: info@africologyspa.com. Remember to include images of the defected item(s).
For South African based orders, we'll gladly arrange a free pickup and offer a refund, replacement, or store credit. For international orders, you'll receive a value voucher equal to the amount of the product(s) purchased, excluding shipping fees.

Skin Reactions to Natural Products

When transitioning to our all-natural products, your skin may undergo a detoxification process. This is because our products help purge the skin of chemicals it's accustomed to.
Initially, you might perceive this detox as an allergic reaction. However, it's often the skin's healing journey, with the active ingredients in our products aiding the process.
To ease this transition:
Start by using the product three times a week.
Gradually increase frequency to daily use as your skin adjusts.
If you believe you're having a genuine adverse reaction:
Stop using the product immediately.
Contact our Customer Care Line at +2711-791-6890 or email info@africologyspa.com
Our experienced team, or even Renchia Droganis herself, will guide you through the next steps.
Refunds due to adverse reactions will be considered on a case-by-case basis, ensuring your wellbeing is prioritized.
Remember, everyone's skin is unique. It's essential to listen to your skin and adjust your routine accordingly.

Changed Your Mind? We Understand.

Sometimes, we all have second thoughts. If you decide that an unopened product isn't quite right for you, kindly send it back to us within 5 days. While you'll need to cover the return shipping, we'll happily provide you with an online voucher equal to your purchase amount.

Return Guidelines

Only return products bought directly from the online store. For others, please return to the store of purchase.
Please return within 7 days of receipt. Include a copy of your receipt or a note with order details and reason for return to info@africologyspa.com
No returns or refunds will be issued for used products.
Shipping fees are not refundable.
Items opened, tampered with, marked non-returnable, or not for resale can't be returned.
Duties on international orders are your responsibility. No refunds will be issued relating to duties being unpaid or rejected.
No returns or refunds will be issued for promotional/sale items or gift vouchers.