FAQs

Shipping and Delivery:

Q. Are shipping costs included in the price?
A. All of our LOCAL orders enjoy a flat rate of R150 for delivery and free deliver for purchases over R1000. Please note that in the case of your address being located in an OUTLYING area Africology reserves the right to deliver the good via post, request an alternative address or request further payment for extra delivery fees.


Q. Do you ship outside of the RSA?
A. Africology is able to deliver internationally however please note that our delivery fees for international orders will vary and will be invoiced separately.


Q. What Shipping methods do you offer?
A. We have a standard courier delivery being 3-5 days for local orders and 2 weeks for international orders. If you have special requirements please contact us and note that extra charges will be added to your order.


Q. How long does it take to get my shipment?
A. If your product is available immediately, shipment will take 3-5 days.
 

Q. If I order my product today, when will it ship?
A. If you order your product before 12:00pm(EST) on Monday – Thursday, it will ship the same day.  If you place your order after 12:00pm, it will ship the next day.  Any orders made after 10:00am on Friday will ship on Monday. In the case of stock items not being available please note that there will be a waiting period of up to 2 weeks.


Q. Can I return or exchange my order?
A. We want you to love your new skincare as much as we do. If you don’t, that’s ok – you have up to 7 days from the date of purchase to return your product, subject to the below conditions.

·      If you haven’t used the product, we’ll exchange it, or refund you in full using the same method of payment as your initial purchase.

·      If you’ve used less than 10% of the product, we’ll only offer a product exchange. If you’ve used more than 30% of the product, no refund or exchange can be given.

·      We can’t exchange or refund gift vouchers or promotional items.

If you’re not happy with your order, please tell us – we’ll always try to help you if we can.